Shipping policy

Shipping Policy

At VELMORA SCENT, we are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing & Delivery

All orders are processed promptly after they are successfully placed and payment is confirmed.

Estimated delivery time: 5–7 business days.

In many cases, your order may arrive sooner than the estimated delivery timeframe. Delivery times may vary depending on the destination, carrier availability, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you may receive tracking information by email or through the contact information provided at checkout, when tracking is available.

Delivery Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, unexpected carrier delays or other circumstances may occasionally occur.

If we become aware that your order cannot be shipped within the promised timeframe, we will notify you and provide updated information regarding your order. Where applicable, customers may have the option to cancel the order and receive a refund for an undelivered order.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. VELMORA SCENT is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.